Resolution of Grievances
Internal Resolution of Grievances
The Student Handbook at each campus includes procedures for filing grievances against faculty, the administration, and fellow students.
Filing a Grievance with the State
If the student is unable to reach a a satisfactory resolution with the Grievance Committee, the student may file a complaint in the state using the contact information below:
Massachusetts Department of Higher Education – Main Office
Phone: (617) 994-6950
Email: General Email Form
Mail: One Ashburton Place, Room 1401, Boston, MA 02108
Fax: (617) 727-0955 or (617) 727-6656
Student Complaints: http://www.mass.edu/forstufam/complaints/complaints.asp
State of New Jersey – Office of the Secretary of Higher Education
Phone: (609) 292-4310
Mailing Address: P.O. Box 542, Trenton, NJ 08625-0542
GPS/Physical Address: 20 West State Street, 4th Floor, Trenton, NJ 08608-1206
Fax: (609) 292-7225 / (609) 633-8420
Student Complaints: http://www.state.nj.us/highereducation/OSHEComplaintInstructions.shtml
New York State Education Department – Office of Higher Education - Office of College and University Evaluation
Phone: (518) 474-1551
Address: 89 Washington Avenue, Room 960 EBA, Albany, NY 12234
Student Complaints: http://www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html
Information for Distance Learning Students
Massachusetts Department of Higher Education - SARA Portal Entity
The Massachusetts Department of Higher Education, in its capacity as the SARA portal entity for Massachusetts, reviews and evaluates student complaints regarding distance learning programs offered by Massachusetts-based institutions that are members of SARA in accordance with 610 CMR 12.07. Complaints that should be filed as a SARA Complaint are those that pertain to distance (online) education provided by Massachusetts-based SARA institutions to students residing in other states pursuant to SARA only. Complaints about a SARA institution’s operations or activities in Massachusetts can be filed here and will be resolved pursuant to 610 CMR 2.00 or otherwise in accordance with the institution's policies.
The SARA complaint process is as follows:
- Students must first attempt to resolve their complaint using internal administrative procedures offered by the SARA institution.
- After all administrative remedies have been exhausted with the MA-SARA institution, the student may submit a SARA Complaint via the URL below.
- The Department shall send a copy of the complaint to the institution that is the subject of the complaint;
- Within 30 days of the date that the Department sends a copy of the complaint to the institution, the institution must provide a written response to the student and the Department.
More information about the BHE’s complaint process can be found here.
Within 30 days of the date the Department received the institution’s response, or if the Department receives no response, the Commissioner or his or her designee shall issue a notice to the institution containing the Commissioner’s findings regarding the complaint; any corrective actions that the institution shall take; and that, should the institution fail to take those corrective actions, the complaint shall be referred to the Office of the Attorney General for review and, if the Office of the Attorney General deems it appropriate, enforcement action.